Property Management
Metrics Handbook
Over 100 metrics for measuring the effectiveness of your property management processes — organized by category with definitions, benchmarks, and formulas.
- ✓ Financial, operational & leasing metrics
- ✓ Benchmarks for multifamily & manufactured housing
- ✓ Formulas and calculation examples
- ✓ Used by 100+ real estate operators
What's inside the handbook?
The Property Management Metrics Handbook is a comprehensive reference for real estate owner-operators. It defines over 100 KPIs used across multifamily, manufactured housing, and mixed-use portfolios.
Whether you're building a scorecard, training a new analyst, or preparing for an investor meeting, this handbook gives you the language and benchmarks to talk about your portfolio with precision.
6 categories · 100+ metrics
Every metric that matters to real estate operators — from collections to cap rates.
Occupancy & Leasing
- →Physical Occupancy
- →Economic Occupancy
- →Vacancy Loss
- →Leasing Velocity
- →Lead-to-Lease Conversion
- →Days on Market
- →Net Absorption
- + more in the handbook
Financial Performance
- →NOI (Net Operating Income)
- →NOI Margin
- →Revenue Per Unit
- →Expense Ratio (OER)
- →Gross Potential Rent
- →Effective Gross Income
- →Cash-on-Cash Return
- + more in the handbook
Collections & Delinquency
- →Collection Rate
- →Delinquency Rate
- →Delinquency Aging
- →Bad Debt Write-offs
- →Concessions Rate
- →Prepaid Rent %
- + more in the handbook
Maintenance & Operations
- →Work Order Completion Rate
- →Average Days to Close
- →Preventive vs Reactive Ratio
- →Cost Per Work Order
- →Vendor Performance Score
- →Unit Turn Days
- + more in the handbook
Asset Management
- →Cap Rate
- →Debt Service Coverage (DSCR)
- →Return on Equity
- →Loan-to-Value
- →CapEx vs Budget
- →Proforma vs Actual
- + more in the handbook
KPIs & Dashboards
- →Balanced Scorecard Metrics
- →Leading vs Lagging Indicators
- →Budget Variance Analysis
- →Forecasting Accuracy
- →Portfolio Benchmarking
- →GL Variance Tracking
- + more in the handbook
Watch the Handbook Overview
A short video walkthrough of what's inside and how to use it.
Ready to put these metrics to work?
The handbook gives you the framework. RentViewer connects your Yardi, Entrata, or AppFolio data to live dashboards — so these numbers update automatically.
30 minutes · No pressure · We'll tell you if we're a fit