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Property Management
Analytics Framework

A structured approach to building data analytics capability in your property management business — across 5 domains: collections, leasing, expenses, operations, and financial performance.

The 5 domains

What the framework covers

01

Collections & Delinquency

Track every stage of the collections process — charges, payments, balances, and delinquency aging — so nothing falls through the cracks.

Key Metrics

Delinquency rateA/R aging bucketsCollections rate by propertyNotice-to-pay efficiency
02

Leasing & Occupancy

Understand every step of the leasing funnel from lead to signed lease — and what drives occupancy up or down.

Key Metrics

Lead-to-lease conversionDays vacantLeasing velocityPending occupancy
03

Expense Management

Identify where money is going, compare against budget, and find vendors, properties, or GL accounts that are out of line.

Key Metrics

Expense per unitBudget vs. actual by GLVendor spend concentrationRepair & maintenance ratio
04

Operations & Maintenance

Monitor work order performance — from open tickets to resolution time — and identify the process issues that drive cost and resident dissatisfaction.

Key Metrics

Work order close timeOpen work orders by typeRecurring issues by unitTechnician performance
05

Financial Performance

Roll up revenue, expenses, and NOI across your portfolio — and drill into the drivers behind the numbers.

Key Metrics

NOI by property and portfolioBudget variance analysisRevenue per unitP&L trend analysis
Property Management Analytics Framework

Download the full framework

Get the complete Property Management Analytics Framework — including metric definitions, data source mapping, and a prioritization guide for where to start.

  • 5 analytics domains with metric definitions
  • Data source mapping for Yardi, AppFolio, Entrata, Rent Manager
  • Prioritization guide — where to start
  • Roadmap template for your analytics build-out

Questions? Call 248-601-6400

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Want help building this out?

Book a discovery call and we'll walk through the framework applied to your portfolio.

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